Synectic Technologies

Towne Communications, Inc., DBA Synectic Technologies a Gold Certified Avaya Business Partner, specializing in Voice, VoIP, Cable Infrastructure, Technical Services and Dialtone Products, received national certification as a Women’s Business Enterprise by the Astra Women’s Business Alliance, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

WBENC’s national standard of certification implemented by the Astra Women’s Business Alliance is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs.

About WBENC
The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’s certification as an integral part of their supplier diversity programs.

Invests in the industry-leading skills needed to help businesses transform their operations with IP telephony Helps Clients use Intelligent Communications applications to network users anyway, anyplace and anytime

Synectic Technologies announced today that it has been named a Gold Business Partner by Avaya Inc. (NYSE:AV) a leading global provider of communications networks and services for businesses. The Gold Certification indicates that the Synectic team has developed the comprehensive skills needed to help today’s businesses transform their operations with Internet protocol (IP) telephony and reap the benefits of new Intelligent Communications applications.

Synectic sells Avaya business communications systems, design and implementation services to businesses in California and throughout the Nation. The company has consistently received top honors from Avaya, including the ALTI Award for Customer Service and Enterprise Business Growth. Synectic is one of 12 Business Partners that has a seat on the Avaya National Business Partner Council.

In recognition of the multivendor nature of today’s business networks, Avaya Gold Certified Business Partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the operation of solutions offered by other major information technology vendors. In addition, Gold partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.

“Synectic and our more than 1,500 Avaya Business Partners here in North America are integral to Avaya’s strategy – helping us extend our reach, support a broader set of customers and develop new specialties in specific technologies and markets so we can offer our customers more complete solutions,” said Ken Archer, vice president, North America Channels, Avaya. “Offering a certification program means our customers can be assured they are working with a trusted vendor who can help them use communications as a strategic business tool to deliver new value to their bottom line.”

Subhead on the customer reference that follows, calling out the benefit
One of the customers benefiting from Synectic’s relationship with Avaya is Metropolitan Life Insurance Corp., a company that has chosen Synectic for support for the past 7 years. Synectic offers MetLife, the latest in communication advancements and excellent customer service.

“Jeanette Towne, President and CEO said “It is extremely important for our staff to maintain high levels of technical acumen. With these certifications we can help our customers navigate down the sometimes confusing but necessary path of technology advancements. Our desire is to empower our customers through technology, to obtain and retain, effective and satisfied employees, better communications with their vendors and a competitive advantage over their competitors.”

Synectic Technologies Achieves “Small and Medium Business Expert” Distinction from Avaya

Synectic Technologies announced today that it has been designated as a “Small and Medium Business (SMB) Expert” by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

To achieve ranking as “SMB Expert,” certified resellers who are part of Avaya’s BusinessPartner program must demonstrate that their account executives and systems engineers are proficient in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support.

The program is the first such specialized ranking established by Avaya for certified resellers in North America who are part of Avaya’s BusinessPartner program and serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya’s leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold 80,000 IP Office solutions to companies around the world. Synectic sells Avaya communications systems, design and implementation services to businesses across the state of California as well as across the United States.

Sam Towne, president and CEO, Synectic, said: “It is extremely important for our staff to maintain high levels of technical acumen. With these certifications, we can help our customers navigate down the sometimes confusing but necessary path of technology advancements. Our desire is to empower our customers through technology, enabling them to have more effective and satisfied employees, better communications with their vendors and a competitive advantage in their specific fields.”

Synectic has consistently received top honors from Avaya, including the Alti Award and Silver Certification, and the National Association of Women Business Owner’s Award.

“Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line,” said Patricia Hume, global vice president, Small and Medium Business solutions, Avaya. “Certified Avaya resellers in our BusinessPartner program who achieve ‘SMB Expert’ status are sending a message to their customers that they have the professional and technical expertise that’s honed for the smaller firm. Because Synectic is now qualified as an ‘SMB Expert’, they have increased credibility with their smaller customers, and it reaffirms Synectic’s commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies’ needs.”